Support for TAs - Carleton University

EMAIL: Fill out the Email Support Request Form
PHONE: 1-877-325-7778

Welcome to the D2L Brightspace Support Site for Teaching Assistants!

Support for Brightspace at Carleton is provided by D2L and Teaching and Learning Services. D2L Brightspace Support is available 24 hours a day, 7 days a week, 365 days a year. Support can be accessed directly within a Brightspace course by clicking the Help button in the navbar > then clicking Brightspace Service Desk.

Teaching and Learning Services can assist with any questions you may have about supporting the courses you are assigned to and with using educational technology tools. Submit your educational technology requests to the TLS Support Portal. If you have questions about TA Training or payment, contact samanthashortt@cunet.carleton.ca.

Teaching Assistant Central Hub

Check out the TA Central Hub: Training and Resources course in Brightspace for pre-recorded workshops, teaching resources, and communications that will help you in your role as a teaching assistant.

Getting Started with Brightspace

Wondering how to access Brightspace?
Go to brightspace.carleton.ca and log in with your MyCarletonOne username and password.
Need help logging in to Brightspace?
Contact the ITS Service Desk at Carleton.
Looking for instructions for basic tasks in Brightspace?
Check out the links below for most basic tasks in Brightspace.
Logged in, but can’t find your course? The course instructor may not have made the course active yet, or the course may not have started yet. Visit the Brightspace Support Site page on Course Visibility.
Looking for TA support resources?